The Insolvency Group Limited are proud to be a member of the Insolvency Practitioners Association (IPA) Volume Provider Regulation Scheme. The IPA strongly believes that the Volume Provider Regulation Scheme, a first in the insolvency profession, will deliver lasting confidence in the personal debt solutions market.
Launched by the IPA, the Volume Provider Regulation (VPR) Scheme came into effect on 1 January 2019.
The VPR Scheme was rolled out in response to the rapid development of the Individual Voluntary Arrangement (IVA) market – the most commonly used debt solution in England, Wales and Northern Ireland. The Scheme provides some of the closest scrutiny seen in financial services. More information on the Scheme, including the IPA’s Benchmark Report can be found here.
OUR CONTACT INFORMATION
There are many ways in which you can contact us, the different methods are provided below.
Please disregard any other contact information you hold. The below contact details are for the correct team who are now managing your arrangement.
You can also find answers to many of your questions by visiting our ‘Frequently Asked Questions’ page at www.theinsolvencygroup.co.uk/faqs
Docslink Client Account
You have access to an online customer portal called ‘DocsLink’ which enables you to message us, upload documents for our attention and access your legal documents. To access this account, follow the link previously sent to you, using the credentials provided.
If you need us to resend these details, please let us know.
If you wish to correspond with us via email, you can do so as follows:
For queries relating to:
General Enquiries: info@theinsolvencygroup.co.uk
Annual Financial Reviews: ine@theinsolvencygroup.co.uk
Payment Queries: collections@theinsolvencygroup.co.uk
Our Opening Times
Our office opening times are:
Mondays to Thursdays 8am to 7pm, Fridays 8am to 5.30 pm and Saturdays 10am to 2pm
Telephone
You can also contact us by telephone on 0161 543 2310. When dialling this number, you will be presented with a series of options.
Please take the time to listen to all options and select the correct option.
These options are:
Option | For queries relating to: |
1 | Do not select this option – this is in respect of new IVA applications only |
2 | Do not select this option – this is in respect of new IVA applications only |
3 | If you are receiving contact from your creditors |
4 | If you have received a request for your annual review documents |
5 | If you wish to make a complaint |
6 | If you have any problems with your payments |
7 | For any other queries |
How and Where to Complain?
If you are not satisfied with any aspect of the service you have received from us, you can tell us about your complaint in the following ways:
IN WRITING: Write to us at – The Insolvency Group Limited, Crescent House, Lever Street, Bolton, BL3 6NN
BY TELEPHONE: Call us on 0161 543 2310, option 5
BY EMAIL: Email us at info@theinsolvencygroup.co.uk
How Long Will It Take?
We aim to resolve your complaint straightaway but if we can’t, then we will write to you within five business days of receipt of your complaint, to confirm:
- Receipt of your complaint
- Who is dealing with your complaint, and
- When we will contact you again
We will aim to resolve your complaint as soon as possible but it may take longer if it is complex. We will issue a final response within eight weeks of receipt of your complaint.